These service provision rules (hereinafter – the Rules) determine the legal entity code 302303216, registered office address Giedraičių of the person who purchases products in the shop.dropaudio.lt (hereinafter – the Store) electronic store (hereinafter – the Buyer) and UAB DROP AUDIO (hereinafter – the Seller) g. 60B-106, Vilnius LT-08212, VAT payer code LT100004523914 data about the company is collected and stored in the Register of Legal Entities of the Republic of Lithuania, contact phone number +370 698 03836, e-mail address info@dropaudio.lt, mutual rights, duties and responsibilities, to the Buyer when purchasing products in an online store.
1. GENERAL PROVISIONS
1.1. These Rules are a legally binding document. After the Buyer decides to purchase services from the Store and fulfills the requirements stipulated in the Rules, the Rules become a sales contract between the Buyer and the Seller.
1.2. The buyer can purchase services in the Store only after familiarizing himself with the Rules and committing to comply with them and execute them. The buyer is advised to familiarize himself with the Rules during each purchase. If the Buyer places orders in the Store, it is considered that he has read the Rules, understood them and agreed with them.
1.3. Before choosing services, placing an order or otherwise using the Store, the Buyer must familiarize himself with the Store’s privacy policy. If the Buyer places orders, fills in the forms in the Store or otherwise uses the Store, it is considered that he has familiarized himself with the privacy policy and agrees with it.
1.4. The seller has the right to change the Rules. Changes to the rules take effect after they are published in the Store. If the Buyer uses the Store after the publication of the changes to the Rules, it is considered that he agrees with the changes to the Rules.
1.5. Trade activities in the Store are carried out from the territory of the Republic of Lithuania.
2. CONCLUSION OF PURCHASE-SALE AGREEMENT
2.1. The purchase-sale contract is considered concluded from the moment when the Buyer, according to the Seller’s instructions, selects the desired product in the Store and creates a basket of goods, other necessary data, familiarizes himself with the Rules and/or purchase conditions provided by the Seller, presses the “Order” / “Pay” button, makes an advance payment, if any, and the Seller notifies the confirmation of the Buyer’s order.
2.2. A purchase-sale agreement is concluded for each order of the Buyer.
2.3. The purchase-sale agreement is considered completed when the services are transferred to the Buyer in accordance with the procedure established by the Rules and legal acts of the Republic of Lithuania.
2.4. The Seller may not approve the Buyer’s order for important reasons, for example, if the Buyer does not meet the requirements for the Buyer (for example, age), does not fulfill all the conditions of the product order, the Seller cannot provide the product chosen by the Buyer, the Buyer has not confirmed the agreement with the Rules, and/or for other reasons that are indicated individually to the Buyer.
2.5. The concluded sales contract is stored in the Seller’s database.
2.6. If, according to the legislation of the Republic of Lithuania, certain products can only be purchased by persons who meet certain conditions (for example, age) and, at any time before the execution of the sales contract, it turns out that the person who ordered them does not meet such requirements, the services are not provided to the Buyer. In this case, the money paid for the products will be returned to the Buyer.
3. BUYER’S RIGHTS AND OBLIGATIONS
3.1. The buyer has the right to:
3.1.1. buy in the Store in compliance with the Rules, the Seller’s instructions and the legal acts of the Republic of Lithuania;
3.1.2. The Buyer has the right to refuse the purchase and sale agreement concluded in the Store by notifying the Seller in writing no later than within 14 (fourteen) days in accordance with the procedure established by the Civil Code and these Rules;
3.1.3. refuse to accept low-quality products, take advantage of product quality guarantees;
3.1.4. to other rights provided for in the Rules and/or legal acts of the Republic of Lithuania.
3.2. The buyer undertakes:
3.2.1. pay the price of the products and their delivery, other payments indicated when ordering the products and accept / collect the ordered products;
3.2.2. when accepting/retrieving the products to check them, as well as to inform the Seller about clear product defects, non-compliance of the product with the Buyer’s order;
3.2.3. to check whether the purchased product is of good quality and to immediately inform the Seller about the observed defects in the quality of the product;
3.2.4. to immediately update the information if the Buyer’s data, necessary for the delivery of products and the execution of the purchase-sale contract, have changed;
3.2.5. not transfer to third parties the product order number, order documents, Store password or other data that would allow a third party to collect the products for the Buyer without the knowledge and consent of the Buyer;
3.2.6. not to use the Store in a way that may endanger the proper operation, security, integrity of the Store or limit the ability of other persons to use the Store;
3.2.7. to comply with other requirements set out in the Rules and legal acts of the Republic of Lithuania.
4. SELLER’S RIGHTS AND OBLIGATIONS
4.1. The seller has the right to:
4.1.1. without prior warning to limit or suspend the Buyer’s ability to use the Store if the Buyer tries to harm the work or stable operation of the Store and/or violates his duties. The Seller is not responsible for any negative consequences for the Buyer caused by such actions;
4.1.2. limit or prohibit wholesale purchases;
4.1.3. temporarily or permanently stop the operation of the Store, change the Store or its individual parts, all and any of its contents, limit the purchases made in it, change the Internet address of the Store’s operation, limit the number of registered Buyers, without notifying the Buyer in advance. The Seller is not responsible for any negative consequences for the Buyer caused by such actions;
4.1.4. change the Rules, service prices, purchase conditions and/or any other instructions related to the Store by announcing the changes in the Store.
4.2. The seller undertakes:
4.2.1. provide the service and deliver the product to the Buyer in a timely and appropriate manner;
4.2.2. if, for important reasons, the Seller cannot provide the service and deliver the product to the Buyer, offer the Buyer an analogous or extremely similar product, and if the Buyer refuses to accept such a product, return the money paid to the Buyer within 30 days;
4.2.3. not being able to provide the Buyer with the product, return the money paid to the Buyer for the missing product or for the entire order within 30 days;
4.2.4. enable the Buyer to use the Store;
4.2.5. respect the privacy of the Buyer, protect the confidentiality of his data.
5. PRICE OF PRODUCTS AND PAYMENT
5.1. Product prices are indicated in euros with value added tax included. Products are sold to the Buyer at the prices valid in the Store at the time of placing the order. The specific price of the products and the amount payable for the products are shown to the Buyer when placing the order. If the Buyer does not agree with the price, he cannot continue ordering services and products.
5.2. The Seller can set a minimum basket of goods in the Store, which is the minimum amount for which the Buyer must purchase services. The minimum basket size is displayed before placing an order.
5.3. Unless otherwise specified by the Seller, delivery of products is free.
5.4. The buyer can pay for the products by prepayment:
5.4.1 After selecting payment via internet banking, the customer is redirected to the login page of the selected financial institution.
5.4.2 By logging in, the customer agrees and grants access to his account to a licensed payment intermediary who forms a payment order.
5.4.3 After the customer confirms the payment order, the payment amount is debited from his account and transferred to a special OPAY bank account.
5.4.4 The customer is directed back to the website, and the system automatically informs about the completed payment.
5.4.5 Notification sent to the customer by e-mail. by mail about a successful payment.
5.5. The buyer must pay for the services no later than within 14 days of placing the order. Payment is considered completed when the entire amount due is credited to the Seller’s account. If the Buyer does not make the payment on time, it is considered that he has refused to buy the products and the Seller has the right to cancel his order without prior notice to the Buyer.
5.6. The Buyer’s order starts to be executed and the deadline for the completion of the services begins to be calculated only after the Seller receives confirmation of the Buyer’s payment.
5.7. The invoice for the products is submitted to the Buyer at the Seller’s discretion to the e-mail specified by him. to the email address after placing the order or delivery of the products.
6. PRODUCT DELIVERY
6.1. Products are delivered to the e-mail specified by the Buyer.
6.2. The Buyer is informed about product delivery deadlines, the exact date and time of product delivery by e-mail. by mail and/or phone.
6.3. The product is delivered to the Buyer at the e-mail address specified by the Buyer. The buyer undertakes to accept the services himself or to specify the contacts of the person accepting the services in the order. In the event that the Buyer cannot accept the services himself, and the services are delivered to the specified e-mail address and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the products to the wrong entity.
6.4. If inconsistency in the quality and quantity of the products is detected, the Buyer immediately informs the Seller about this.
6.5. The Product is considered delivered to the Buyer when the Product is delivered to the e-mail address specified in the Buyer’s order and the person who accepted the product confirms that the product has been received or signs the acceptance act, invoice or other product delivery document.
6.6. If the products are not delivered on time, the Buyer shall inform the Seller immediately, but no later than within 1 day. Otherwise, the Buyer cannot claim the Seller for late delivery of the products.
6.7. The Seller is released from responsibility for the violation of product delivery deadlines if the product is not delivered to the Buyer or is delivered late due to the Buyer’s fault or due to circumstances beyond the Buyer’s control.
7. RETURNS AND EXCHANGE OF PRODUCTS
7.1. The characteristics of each product sold by “dropaudio.lt” are generally indicated in the product description attached to each product.
7.2. The Seller is not responsible for the fact that the parameters of the products on the online shopping portal may not correspond to the real product due to the characteristics of the display or audio equipment used by the Buyer.
7.3. Defects of the sold products are removed, low-quality products are replaced, returned according to the Minister of Economy in 2001. by order of June 29 no. 217 “Regarding the approval of the rules for the return and exchange of items” approved rules for the return and exchange of items.
7.4. In order to return the product, the Buyer must fill out the product return document.
7.5. The buyer can exercise the right to return the products within 7 (seven) working days from the day of delivery of the products to him, informing the Seller about it in accordance with the procedure provided for in the Rules.
7.6. When returning products to the buyer, it is necessary to comply with the following conditions:
7.6.1. the returned product must be in its original, neat packaging;
7.6.2. the product must be undamaged by the Buyer;
7.6.3. the product must not have lost its merchandising properties (this clause does not apply in the case of a defective product being returned);
7.6.4. the returned product must be in the same package as the one received by the Buyer;
7.6.5. when returning the product, it is necessary to present the purchase document and the completed return document specified in the Rules.
7.7. The Seller has the right not to accept the products returned by the Buyer if the Buyer does not follow the return procedure established in this article.
7.8. The Buyer can deliver the returned products himself to the address Giedraičių g. 60B-106, Vilnius or sent using the courier services of your choice or the Seller’s to the address: Giedraičių st. 60B-106, Vilnius. When the wrong product and/or low-quality product is returned, the Seller undertakes to pick up such products himself and replace them with similar products. In case the Seller does not have similar products, he returns the money paid for the products to the Buyer.
7.9. Product returns and exchanges are carried out in accordance with the 2001 regulation of the Minister of Economy. June 29 by order no. 217 approved “Rules for return and exchange of items” and the Minister of Economy in 2001. August 17 by order no. 258 of the approved “Rules for the sale of goods and provision of services when contracts are concluded using means of communication”.
8. RIGHT TO WITHDRAW THE CONTRACT
8.1. The Buyer has the right, without giving any reason, within 14 days from the time when the Buyer or the person indicated by him receives the product, to withdraw from the remote purchase and sale agreement concluded outside the trading place. If the buyer purchases several products under one contract, his right of withdrawal applies to all or part of the products. 8.2 of the rules. – 8.6. the conditions specified in clauses are applied when the products are returned by the Buyer.
8.2. The buyer’s right to withdraw from a distance contract and an off-premise contract does not apply to the following contracts:
8.2.1. for service contracts, when the services have been fully provided to him with the consent of the user before the declaration of withdrawal from the contract;
8.2.2. for contracts for products manufactured according to special user instructions, which are not pre-manufactured and which are manufactured in accordance with the Buyer’s personal choice or instruction, or for products that are clearly adapted to the Buyer’s personal needs;
8.2.3. for contracts for the provision of digital content, if the provision of digital content has been started with the user’s prior express consent and acknowledgment that as a result he will lose the right to withdraw from the contract;
8.2.4. for other contracts provided for in Article 6.228 (10) part 2 of the Civil Code.
8.3. In order to exercise the right to withdraw from the sales contract, the Buyer must send an e-mail to the Seller. by mail: info@dropaudio.lt, notify of your decision by submitting an unambiguous statement, as well as submit documents confirming the purchase of the product (invoice, receipt, etc.). In order to comply with the withdrawal period, it is sufficient for the Buyer to send a notice that he exercises his right to withdraw from the sales contract before the withdrawal period expires.
8.4. The seller is not considered to have violated the terms of the refund if he cannot transfer the money due to the fault of the buyer (failure to provide information about the delivery of the product, inaccurate data, etc.).
8.5. In case of sale of low-quality products, the buyer can request to change the product of inappropriate quality to a suitable one, reduce the price of the product, return the product and recover the money paid for it. Replacement and return of low-quality products is carried out in accordance with the procedure established by these Rules and legal acts of the Republic of Lithuania.
8.6. Before returning or exchanging low-quality products, as well as in cases where quality products are returned not due to contract cancellation, the Buyer-user contacts the Seller at the phone number +370 698 03836 or e-mail. by mail info@dropaudio.lt and agree on the conditions for returning or exchanging products.
9. RESPONSIBILITY OF THE PARTIES
9.1. The Seller is released from responsibility in cases where losses occur because the Buyer, regardless of the Seller’s recommendations and his obligations, did not familiarize himself with the Rules and/or the terms and conditions of purchase and sale, although he was given such an opportunity.
9.2. In the event of damage, the guilty party compensates the other party for direct losses, unless otherwise provided by law.
9.3. The Seller is not responsible for non-fulfillment of the sales contract and/or non-delivery or late delivery of the products, if this occurred due to the fault of third parties or due to circumstances that the Seller could not control and reasonably foresee at the time of the conclusion of the sales contract and could not have prevented these circumstances or their consequences (force majeure circumstances). If the specified circumstances last longer than 1 month, the parties may terminate the sales contract by mutual agreement.
10. FINAL PROVISIONS
10.1. Information provided in the store: Rules, information about the Seller, the offered products and their features, the procedure for implementing the Buyer’s right to refuse the sales contract, product maintenance services and guarantees provided by the Seller, etc. is considered submitted to the Buyer in writing.
10.2. The law of the Republic of Lithuania applies to the rules and the sales contract between the Buyer and the Seller.
10.3. The Seller may at any time transfer its rights and obligations arising from these Rules to third parties without the Buyer’s consent and without notifying him.
10.4. All disagreements between the Buyer and the Seller regarding the Rules are resolved through negotiations. If the parties do not resolve the dispute through negotiations within 14 days, the disputes are finally resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
10.5. The buyer-user can submit a request and/or complaint regarding the product or service purchased in the Store to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, phone: 8 5 262 67 51, fax: 8 5 279 1466, e-mail tarnyba@vvtat.lt, on the website www.vvtat.lt, for its territorial divisions in counties) or fill out a request form on the Electronic Consumer Dispute Resolution Platform available at http://ec.europa.eu/odr/, but before that, as provided by applicable legislation, the Buyer must contact the Seller.
10.6. These rules were updated on 11/26/2024.
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